Support
Contact our Customer Help Desk for more detailed information, application assistance, request for quotes, or anything else related to pulse generators/encoders. Responses are made during normal business hours, generally within an hour of receipt. Call (216) 642-1230 and ask for the help desk or E-Mail Help Desk.
The Nidec-Avtron Encoder Service Team can assist you with any issue involving our encoder product line. Whether it's service from our Help Desk, our 24 hour service line, or on-site assistance from one of our experienced field service engineers, we are committed to help make your system perform.
Areas of assistance include:
- Application Engineering
- New Motor Applications
- Old Motor Upgrades
- Adapter Plates
- Stub Shafts
- Wiring
- Troubleshooting
- Installation
- Environmental Issues
- Repairs
Types of Services Provided:
- FREE* Complete Machine Surveys
- Retrofits on existing equipment
- Machine Upgrades
- New Applications
- Recommendations for Mill Duty, Heavy Mill Duty, and Severe Duty Encoders
*Services provided are subject to order details and Nidec-Avtron availability. Services provided in U.S. and Canada only
On-site Installations
- Extend your warranty with professional on-site installation
- On-site testing to ensure proper installation and operation
- Training of OEM and Mill personnel on installation, operation and replacement
- Documentation on pulse generators, installation manuals, and machine cross reference charts
- Call Nidec-Avtron for a site specific quote
On-Site Start-Ups
- Ensure proper installation and operation
- On-hand spares (during start-up)
- 1 year follow-up and equipment evaluation
- 24 Hour Support for/during start-up
- Call Nidec-Avtron for a site specific quote